Refund policy
Return & Refund Policy (14-Day Return Policy)
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return policy.
1. Eligibility for Returns
-
Items must be returned within 14 days of delivery.
-
Products must be unused, undamaged, and in original packaging.
-
Proof of purchase (invoice or order confirmation) is required.
2. Non-Returnable Items
-
Perishable or hygiene-sensitive products (if applicable).
-
Customized or personalized items.
-
Items marked as “Final Sale” or “Non-returnable.”
3. Return Process
To initiate a return:
-
Email us at thomas@adititoys.com with your order number and reason for return.
-
Our support team will confirm the return request and provide return instructions.
-
Ship the item back to us using a reliable courier service. (Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.)
4. Refunds
-
Once we receive and inspect the returned item, we will notify you of the refund approval.
-
Approved refunds will be processed to your original payment method within 7–10 business days.
-
Shipping and COD fees (if applicable) are non-refundable.
5. Damaged or Wrong Items
If you received a defective or incorrect product, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no cost to you.
6. Contact for Returns
📧 Email: thomas@adititoys.com
Our support team is available to assist you with any queries or issues regarding your order.
