Terms of service

Last updated: November 5, 2025

Welcome to Chanak.ae (“we,” “our,” “us”). By accessing or purchasing from our website chanak.ae, you agree to the following Terms of Service. Please read them carefully before using our site or making a purchase.

1. General

  • These Terms govern your use of our website and services.

  • By visiting our site or purchasing from us, you agree to be bound by these Terms.

  • We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on our website.

  • It is your responsibility to check this page periodically for changes.

2. Eligibility

To use this website:

  • You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

  • You must provide accurate and complete information when placing an order.

3. Products and Pricing

  • We make every effort to display product details, descriptions, and prices accurately.

  • Prices are subject to change without prior notice.

  • We reserve the right to limit the quantities of any products offered or refuse service to anyone for any reason.

  • In case of pricing errors or incorrect product information, we may cancel your order and issue a full refund.

4. Orders and Payments

  • By placing an order, you agree to provide complete and accurate billing and shipping details.

  • All payments on Chanak.ae are processed securely through trusted payment gateways.

  • For Cash on Delivery (COD) orders, an additional fee may apply.

  • We reserve the right to cancel or refuse any order if fraud or unauthorized transactions are suspected.

5. Shipping and Delivery

Please refer to our Shipping Policy for details on delivery timelines, charges, and tracking.
We are not responsible for delays caused by courier partners, customs, or incorrect address details provided by the customer.

6. Returns and Refunds

Our Return & Refund Policy outlines the process for returning or exchanging products within 14 days of delivery.
Items must be unused and in their original packaging to qualify for a return or refund.

7. User Accounts

  • You may be required to create an account to access certain parts of the website.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • We are not liable for any loss or damage resulting from unauthorized access to your account.

8. Intellectual Property

All content on this website — including text, images, graphics, logos, and designs — is the property of Chanak.ae and protected by copyright laws.
You may not reproduce, distribute, or exploit any content without our written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful or fraudulent purposes.

  • Interfere with the website’s security or functionality.

  • Transmit malware, spam, or harmful code.

  • Copy or scrape product data without authorization.

10. Limitation of Liability

  • We are not liable for any direct, indirect, or consequential damages resulting from your use of our website or products.

  • Our total liability for any claim shall not exceed the amount you paid for the product or service.

11. Third-Party Services

Our website may include links to third-party services or websites.
We are not responsible for their content, privacy practices, or policies.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.
Any disputes will be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

13. Contact Information

For any questions about these Terms, please contact us:
📧 Email: thomas@adititoys.com