Shipping policy

Shipping Policy

Last updated: November 5, 2025

Thank you for shopping at Chanak.ae.
We aim to provide a fast, reliable, and transparent delivery experience for all our customers across the UAE.

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1. Order Processing

• All orders are processed within 1–2 business days (excluding weekends and public holidays).

• You will receive an order confirmation email once your order has been placed, and a shipping confirmation email with tracking details once it has been dispatched.

• Orders placed after 5:00 PM will be processed the next business day.

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2. Shipping Time & Delivery

We deliver across the United Arab Emirates.

Delivery times may vary slightly during high-demand seasons or due to courier delays.

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3. Shipping Charges

• Orders below AED 99: AED 20 shipping fee applies.

• Orders above AED 100: AED 10 shipping fee applies.

• Cash on Delivery (COD) orders include an additional AED 10 COD handling fee.

All charges will be shown at checkout before you confirm your order.

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4. Order Tracking

Once your order is shipped, you will receive an email or SMS with the tracking number and courier details so you can follow your shipment’s progress.

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5. Delivery Attempts

If you are not available during delivery:

• The courier will contact you to schedule a re-delivery.

• If delivery fails after multiple attempts, the package will be returned to us and may incur a re-delivery fee.

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6. Delays

While we strive to deliver on time, delays may occur due to:

• Remote area delivery.

• Unforeseen logistics or weather issues.

• Incorrect shipping address.

We will always keep you updated if there is any significant delay.

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7. International Shipping

Currently, Chanak.ae ships only within the UAE.
We do not offer international shipping at this time.

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8. Contact Us

For any shipping-related questions, please contact our support team:
📧 Email: thomas@adititoys.com

Our team is happy to assist you with tracking updates or delivery issues.