Privacy policy

Last updated: November 5, 2025

Welcome to Chanak.ae (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information when you use our website:

  • Personal details such as name, email address, phone number, and shipping/billing address.

  • Payment details (processed securely through our payment partners – we do not store your card information).

  • Browsing information such as IP address, browser type, and pages visited (for analytics and performance improvements).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Send order updates, confirmations, and shipping notifications.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and services.

  • Send promotional emails (only if you opt-in).

3. How We Protect Your Information

We use industry-standard encryption and security measures to protect your data. Your payment information is processed through secure gateways and is not stored on our servers.

4. Sharing Your Information

We do not sell or rent your personal data. We only share your information with:

  • Trusted third-party service providers (for payment processing, shipping, and email communication).

  • Legal authorities if required by law.

5. Cookies

Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Request access to your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing emails at any time.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: thomas@adititoys.com